Q : On previous existing devices, to restart to device I was able to remove the rear cover and carefully remove the battery. However I cannot restart my device using this method since the battery for Galaxy S7 is “embedded” or within device by itself. How do I restart my Galaxy S7 if device appears to be “frozen” or not responding when I try to use the touch screen?

A : If your device freezes or hangs, you may need to close apps or turn off the device and turn it on again. If your device is frozen and unresponsive, press and hold the Power button and the Volume button down simultaneously for more than 7 seconds to restart it.

If after restarting the device you still find your device freezes sometimes or is sometimes unresponsive, there are some actions you can try to help correct this symptom:

1. Use the Galaxy S7 SMART Manager app to help optimise the device and check for “Malware” . (SMART Manager may not be available depending on the region or service provider)

2. Create memory space.

3. Check for software updates for your device.

4. Check your device in “Safe mode”.

5. Perform a Factory data reset of the device. Before performing the factory data reset, remember to make backup copies of all important data stored in the device.

If the problem is still not resolved, contact a Samsung Service Centre.

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