Main antenna of Galaxy A5 is placed on bottom of device.

Thus, if you cover the antenna area with your hands or other objects, this may cause connectivity problems or drain the battery. Please keep in mind you don’t cover the antenna area during a call. And, the problem you are experiencing with your Galaxy A5 may be related to poor signal or network coverage. The following is a list of possible solutions.

1. Move from your current location to another, preferably to an open space outside. The problems you are having with your mobile phone may be caused by poor signal coverage. Weak or no signal connection is indicated by the antenna bar on your screen.

2. Switch your phone off and on again to enable the device to reconnect to the Operator Network to re-establish connection and possible obtain a better signal.

3. Select your network manually. Select Apps -> Settings -> More networks -> Mobile networks -> Network operators.

Wait until the list of the operators is displayed so that you can select your operator, then select your Operator.

4. Most of the current mobile phones support multiple frequencies that are used for communication. If your device still receives low or no signal, you can access the Network Mode settings and choose to use 3G (WCDMA) and 2G (GSM) or 2G mode only for those occasions when , if the LTE/4G signal is poor, you want the signal to use this networks by default.

5. If none of the above solves your problem, you will need to visit authorized the nearest Samsung Service Centre. To find the nearest Service centre in your area please visit the Service Centre Locations on the www.samsung.com website.

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